If you have any questions, concerns, or problems with your order you can call the boutique at (843) 685 - 8204. You can also message us on Instagram or Facebook. The links for our social media are at the top & bottom of the page.

Return Policy

You have 7 days to exchange the product or receive store credit*. The item must be in new unused condition with the tags still attached/in its original packaging. 

For food products:
   • You must have the receipt no exceptions.
   • It must be in its original packaging.
   • It has to be no less than 90% full.
   • Certain brands & types of food are excluded from returns. 

*Strollers, stairs/ramps, special orders, beds, car seats, cat towers, recovery items, holiday items, sale items, & gift cards are final sale — no return or exchange.
*Under certain situations we reserve the right to refuse a return/exchange.

See the list at the counter for brands that can be returned. 

For online orders, you must come in the boutique to exchange or receive store credit. Returns by mail will not be accepted. 

Pickup Orders

Some items, like the holiday items, will need to be pulled from storage. If you order one of these items your pickup time/day may need to be delayed to give time for us to pull it as they are stored off-site.

Shipping Policy - US

All orders within the U.S. will have a flat shipping fee of $9.99 added to their order. 

All orders will be shipped within 2 business days. Most items ship via USPS First Class or Priority Mail. If the package is too large it will ship UPS Ground. You will receive an order confirmation email containing a tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use the tracking number provided to monitor the delivery status.

Precious Paws Boutique is not responsible for any lost, stolen, or damaged packages.

Shipping Policy - Canada

All orders will be shipped within 2 business days. Most items ship via USPS First Class or Priority Mail to Canada. If the package is too large it will ship UPS Ground. You will receive an order confirmation email containing a tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use the tracking number provided to monitor the delivery status.

Precious Paws Boutique is not responsible for any lost, stolen, or damaged packages. The buyer is responsible for any duties, taxes, and/or fees incurred when shipping outside of the US.